Order confirmations

When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Due to the colour settings of your computer, the colour of the products shown in the pictures in the I SHOP U web-store can be different from their actual colour. I SHOP U cannot be held responsible for any such discrepancy.

Order Confirmations are sent out automatically as an order is placed, and is regarded as a confirmation that an order has been placed, I SHOP U reserves against changes in stock levels and prices as a result of technical difficulties. As the order is processed and shipped a shipping confirmation is sent out confirming the purchase.

Shipping

I SHOP U partners with global merchants and artisans in order to provide you the the best products. It means your order may be shipped from global areas such as Sweden, the U.S. and Hong Kong, via our partnership with Fedex, UPS or local postal couriers with tracking numbers. If you have questions about where the product will be send, please contact us: customercare@ishopu.se, before you take your order.

Expected delivery time is about 7 working days after your order has been placed for in stock products. For made to order products, it takes about 3 weeks to arrive.

A shipping confirmation is emailed to you as soon as your purchase has been shipped along with a tracking number. 

Please note that the expected delivery time is only given as guideline. We are not responsible for any delays of the eventual delivery date.

Shipping fees will be included during check-out.
Worldwide free shipping over 2000kr (Euro 200).

Customers are responsible for any duties, taxes or customs fees that may apply upon delivery. We advise our international customers to be aware of their countries tax policies before purchasing.

All orders are shipped during the week from Monday to Friday. Orders purchased on the weekend and Swedish public holiday will be processed on the following working day.

If you don't find your country for shipping when checkout, please contact us : 

customercare@ishopu.se

For any questions about the delivery of your purchase, please contact: customercare@ishopu.se

Returns

Your satisfaction is very important to us. You may return FULL PRICED items for a refund. Returns can be made within 14 days from the date of order delivery. If you wish to return a product, please contact us at customercare@ishopu.se

We do not offer exchanges at this time. If you need a different size, item, etc. please place a new order for the item and return your current FULL PRICED item for a refund. 

Sale items cannot be refunded or exchanged. 

Your product must be returned in the original packaging, including any box, hanger, garment bag, and other signature packaging material, with all I SHOP U and other identification tags attached. Other designer packaging such as belt, dust bag, authenticity card, and leather tag should all be included as delivered. If there is any damage during the delivery process, please contact us customercare@ishopu.se

For skincare products,It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. If you change your mind, would like to return the product, make sure it has not been opened. We do not accept any unboxed item. 

Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box and hanging tag. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.

Please note that all return shipping costs are paid by the customer and are not refundable. If the product is faulty, I SHOP U will be responsible to refund all shipping costs. 

Returning your purchase

-E-mail us, fill in the return form, send it with the return item.

-Place the item(s) in the original shipping box, or any other solid carton box.

-Close the box and tape it securely.

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